COVID-19 Response Plan
Further to the announcements regarding schools and early years closures from Friday 20th March 2020 and as we wait to hear more from the government, we want to reassure you that our systems will remain available to you and parents and all your data is safe and secure with us.
We have heard from many of our customers about working with parents during this time and we believe the eyLog parent portal is a vital instrument in enabling this through home resources and observations. Both the web portal and mobile apps are user-friendly and top-rated on Apple and Android stores. These can be used to communicate with parents through messages and the nursery resources/documents sections. Please speak to us if you have any questions on how to use these features to engage with parents. With your feedback, we will also look to work on a new home learning and resources page to continue a strong parent and nursery partnership throughout this time.
We have a robust business continuity plan in place and whilst our staff are working remotely we will continue to be here for you. We expect all services to continue as normal with the following exceptions:
- We will not be conducting onsite training until further notice. Online training is still available upon request.
- We will not be taking any new tablet orders or repairs at this time.
- There may be some delay in the processing times for eyLog Memories orders, apart from download links. We are also unable to offer USB sticks as an option at this time. A pop-up message has been added on the parent app to inform parents of potential delay prior to ordering.
- We have postponed plans for our eyLog Customer Day 2020.
While this is not ideal, we have every confidence in our systems and our strong, dedicated team.
This is going to be a challenging time for everyone, we hope you and your family stay healthy as we all work through the COVID-19 outbreak.
If you have any queries or concerns, please do not hesitate to contact us.